Registered User Terms and Conditions


  1. 1. Contracting parties

    When you register with the Site or the App, you are contracting with PAKT Japan GK (PAKT Japan), a company registered in Tokyo, Japan. PAKT Japan and its local partners is referred to in these terms and conditions as "we", "us", "our" or “PAKT”. You must be at least 18 years old to register with the Site and to use our services. We advise you to read and understand our terms and conditions carefully before using or services as, by using any services via the Site or the App, you accept and agree all the terms and conditions in this Agreement. All exchanges hereunder, verbal and written, will be undertaken in English language only.

  2. 2. Passwords

    You agree: to keep your Site password secure and confidential and to not allow anyone else (save for authorised third parties) to use your email address or password to access the Site; to not do anything which would assist anyone who is not a registered User to gain access to any secured area of the Site, and; to not create additional registration accounts for the purpose of abusing the functionality of the Site, or other users, or to seek to pass yourself off as another User. If you think someone else has obtained your account details, please let us know immediately and we will close your account as quickly as possible. You will be responsible to PAKT and to others for all activity that occurs under your registration account.

  3. 3. Your Personal Information

    You agree to provide only true, accurate and complete information to us and/or the Site. Any personal information provided by Users will be treated with appropriate care and security in accordance with our Privacy Policy. You agree to inform us immediately in writing of any changes to the information you have provided to us, including any changes to your billing details, contact details, alternative contact details, authorised persons, insurance details or access details.

  4. 4. Services

    PAKT (or its local partner Warehouse Terrada, Terrada Soko, Minikura, Tokyo) provides storage, transportation and additional services (“Services”) on your clothing and other wearables and accessories including (without limitation) apparel, footwear, handbags, accessories, suitcases/garment bags, golf clubs and storage and travel boxes (“Goods”). Each piece of apparel will normally constitute an item of Goods (and PAKT’s determination as to whether any presented item is in fact more than one item shall be final and no discussion will be entered into in this respect). The Services also include handling, storage, picking and packing, international collection and delivery, dry-cleaning, photography and website/mobile app usage. Whilst we do endeavour to provide the Services to multiple addresses (and, subject to additional charges, internationally), PAKT reserves the right to restrict the number of addresses for any single User. Please note that, until further notice, other than in respect of international shipping, the storage related Services are provided only in Tokyo. Further details of the Services are set out on the ‘How it Works’ page on the Site. All services provided by PAKT are based on fair usage.

    PAKT TRAVELLER TOKYO: A lifestyle solution that provides Frequent Travellers to Tokyo with a ‘capsule wardrobe’ service, powered by its local partner, Warehouse Terrada, Shinagawa, Tokyo. This service allows travellers to leave a suitcase or single items in Tokyo until their next trip to the city. Each item will be digitized and the traveller will have access to a PAKT JAPAN digital wardrobe. Items can be laundered and/or dry-cleaned. On demand collection and deliveries are also available. Leading hotels in Tokyo are participating in the BETA trial. Participating hotels will select their Frequent Traveller guests to receive this service on a complimentary basis for 2 months. If you are interested to be a BETA guest, please contact at [email protected] .

  5. 5. Prices and Payment

    During the BETA trial, BETA GUESTS are offered the service on a complimentary basis. Going forward, PAKT JAPAN plans to charge a monthly subscription fee and an additional Per Use Fee.

    During the BETA test, all collections/deliveries are complimentary for selected BETA GUESTS.

  6. 6. Your Obligations

    You agree to provide us with accurate information and materials necessary to provide the Services to you, including without limitation by providing details regarding collection and delivery locations (e.g. access by lift, stairs or particularly small or confined areas) and you agree to comply with our reasonable directions and to provide reasonable cooperation (including without limitation by allowing reasonable space and time for PAKT and its partner representatives to perform the Services at collection/delivery locations, pack and photograph the Goods, access and park at collection/delivery locations and any other acts or facilities as may be reasonably required by PAKT and partners to perform the Services). Please note that, while we may in some instances collect from or deliver to custodians or office or commercial locations, we reserve the right to refuse the Services where delivery or collection is to or from a third party and/or where access is particularly difficult or inconvenient.

  7. 7. Preparing Goods for storage

    a. You agree to read all instructions carefully in order to correctly pack all items into PAKT/Minikura cardboard box, you may also leave your own suitcase with everything packed inside and to correctly sort your clothes into drycleaning and laundry as needed.

    b. You must ensure that when the Goods are presented for collection, they will be ready for hotel/Warehouse Terrada’s staff to securely and properly pack and in such condition as not to cause damage to the Goods or any person handling the Goods or to any other property, whether by spreading damp, infestation, leakage or the escape of fumes or substances or otherwise howsoever.

    c. You are responsible for ensuring that the Goods do not contain jewellery, precious stones, currency, bank notes, precious metals or alloys, evidence of debt (accounts, bonds or deeds), securities, hazardous cargoes (explosives, gases, flammable liquids and solids, toxic and infectious substances, oxidizing agents and organic peroxides, radioactive substances, corrosive substances), perishable, stolen or illegal substances, or any animal or other living creature. You must ensure that all pockets of each apparel item are empty prior to collection.

  8. 8. Valuable and/or Fragile Items

    We reserve the right, at our sole discretion, to refuse to provide the Services where rare and/or highly-valuable and/or fragile Goods or any other items deemed unsuitable are involved, or for any other reason. You agree to notify us before (or at the time of collection) of any items that are of particularly high or sentimental value and/or that require special storage, transportation or handling requirements.

  9. 9. Reporting Damage to Goods

    You must inform us of any damage to Goods within forty-eight hours of delivery and provide photographic evidence in accordance with the instructions on the Site. When Goods are returned to you, you agree to examine the Goods carefully and to tell us about any loss or damage to the Goods as soon as is reasonably possible after doing so. In any event, we shall not be liable for any reported damage unless and until we have been provided access to inspect the Goods and take photographic evidence.

  10. 10. Liability

    When you hand over your Goods to us at collection, we shall transport and store the Goods with reasonable care and attention. While we endeavour to provide the highest-possible quality standards of service, PAKT/Warehouse Terrada/Minikura/Yamato provide no warranty or guarantee that such quality of Service will be met at all times. You agree that the liability of PAKT and its local partners to you hereunder shall be limited to the lesser of: (1) the amount you have actually paid to PAKT and its local partners for its products or services; and (2) ten thousand yen (10,000 Yen) per box while in storage and up to three hundred thousand yen (300,000 Yen) per box in transit. Except as set out herein, PAKT shall not be liable for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of your use of this Site or in relation to the Goods and/or Services that we provide. Nothing herein is intended to limit or exclude liability for death or personal injury caused by the negligence of PAKT and or its local partners and representatives.

  11. 11. Insurance

    During the trial, we will use Terrada and Yamato’s standard insurance coverage. We will adjust these figures if necessary after the BETA trial. Terrada’s insurance covers 10,000 yen per box and in transit, Yamato’s insurance covers up to 300,000 yen. We will adjust these figures if necessary after the BETA trial and also facilitate itemised all-risks insurance should this be required. But in addition, we strongly recommend that our members have a valid home insurance policy and/or international travel insurance policy.

  12. 12. Indemnity

    You agree to indemnify PAKT or its local partners for any loss or damage that may be incurred by PAKT including without limitation legal fees, arising from any breach by you of any warranty or other term herein or your misuse of any material or information obtained through the Site. You further undertake to indemnify PAKT and its local partners for all loss or damage incurred by PAKT in relation to any third party claim against PAKT for infringement of intellectual property rights arising in relation to your provision of materials to the Site.

  13. 13. Abandoned Goods

    Any Goods left unclaimed and unpaid for more than six months without prior notice and appropriate payment shall be disposed of without liability to PAKT. While we will use reasonable endeavours to contact you before any such disposal, we cannot guarantee that we will be able to do so in every case. You agree to ensure that you update your payment and contact details and your storage requirements, regularly.

  14. 14. Site Content

    This Site is intended only for the purposes specified on the Site, and your use of the Site and/or all content contained within the Site (“Content”) is entirely at your own risk. Please note, whilst we endeavour to provide accurate and up-to-date information, the Content may not be wholly accurate or up-to-date, complete or free of defects, and is subject to change, often at very short notice. All Content is provided without any representations or warranties of any kind (implied or express) to the fullest extent permitted by applicable law and we will not be liable for any inconvenience, loss of revenue or any damages which result from the direct or indirect use of any information provided on the Site. If you find that some particular item of information is incorrect or has not been provided, please do not hesitate to contact us and we will try to rectify or provide the information as soon as reasonably possible. PAKT (unless otherwise stated herein) owns or controls all relevant intellectual property rights in the Site and the Content. You may not publish, distribute, extract, re-utilise, or reproduce any part of the Site or Content in any form (including storing it in any medium) other than as expressly allowed herein or as permitted on the Site or under Japanese law. The Site and the Content are for your personal, non-commercial use only, and you may not use the Site or the Content for any commercial or competitive activity and you may not offer for re-sale any accommodation appearing on the Site.

  15. 15. Objectionable Material

    If you encounter or become aware of any objectionable or infringing or unlawful content posted anywhere on the Site, please immediately report such material (and the specific page on which it is found) to [email protected] Please note that there may be adverse legal consequences if you make a false or bad faith allegation through this process.

  16. 16. Termination of this Agreement

    Either party may terminate this Agreement with one (1) months’ notice. Please contact us at [email protected] 1. if you would like to close your registration account. PAKT may at any time terminate this legal Agreement if, in our sole discretion, we believe that you may have breached (or acted in a manner indicating that you do not intend to or are unable to comply with) any term herein, or if we are legally required to do so by law, or if continuation is likely to be no longer commercially viable or desirable. In the event of any termination by either party, all outstanding sums will become immediately payable and, following settlement of all outstanding fees we will ensure all Goods in our possession are returned to the relevant location.

  17. 17. Trade Marks

    The brands, products and service names used or appearing within the Site (including, without limitation, “PAKT") are the trademarks or trade names of PAKT or its trading partners unless otherwise stated. You may not distribute products or offer services under or by reference to or otherwise use or reproduce any such trade marks, trade names or taglines without the prior written permission of PAKT.

  18. 18. Hacking

    1. You agree and undertake not to attempt to damage, deny service to, hack, crack, reverse-engineer, or otherwise interfere (collectively, "Interfere") with the Site in any manner. If you in any way Interfere with the Site, you agree to pay all damages incurred by PAKT. PAKT will cooperate with the authorities in prosecuting any User who Interferes with the Site or otherwise attempts to defraud PAKT or any other parties through your use of the Site or services provided via the Site. PAKT reserves the right to deny any or all access or service to any User for any reason, at any time, at our sole discretion. You agree that we may block your IP address or addresses at any time, and at our sole discretion to disallow your continued use of the Site. We reserve the right to take any action we may deem appropriate in our sole discretion with respect to violations or enforcement of the terms of this Agreement, and we expressly reserve all rights and remedies available to us at law or in equity.

  19. 19. No Partnership

    Your use of the Site and/or its content creates no partnership, client, fiduciary or other professional relationship.

  20. 20. Entire Agreement

    This Agreement constitutes the entire agreement between the parties on the subject matter hereof. There are no understandings, agreements, or representations, oral or written, not specified herein regarding this Agreement.

  21. 21. Force Majeure

    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.

  22. 22. Severance

    If any part, term, or provision of this Agreement shall be held by a court of competent jurisdiction to be illegal, unenforceable, or in conflict with any relevant law, the remaining portions or provisions shall still remain valid and continue in full force and effect.

  23. 23. No Waiver

    No waiver, express or implied, by either party of any term or condition or of any breach by the other of any of the provisions of this Agreement shall operate as a waiver of any breach of the same or any other provision of this Agreement.

  24. 24. Variation

    This Agreement may be varied from time to time by our posting new terms on the Site, and any such amendment will be applicable to all Users from the date and time such revised terms have been posted on the Site. Your continued use of the Site or services constitutes agreement with and acceptance of any such amendment or other changes.

  25. 25. Law and Jurisdiction

    This Agreement shall be governed by and will be construed in accordance with the laws of Japan. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the Courts of Tokyo Courts (the Tokyo District Court or the Tokyo Summary Court), to the exclusion of all other courts or dispute resolution bodies.

  26. 26. Contacting Us

    For enquires regarding the Site, please contact us at the following address: PAKT Japan Ciel Blue Kojimachi #202, Kojimachi 3-4-3, Chiyoda-ku, Tokyo or contact us at [email protected] or your participating hotel concierge.

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